Frequently Asked Questions (FAQs) for Hobby Insights
Q1: What types of products do you offer at Hobby Insights?
A1: At Hobby Insights, we specialize in a range of personalized products including custom-designed stickers, apparel, sublimation tumblers, metal prints, and 3D-printed items. Each product is crafted with care and precision to match your unique style and preferences.
Q2: How can I customize a product on your website?
A2: Customizing a product is easy! Just choose the product you want to customize, and upload your design or image. For certain products, you can also add text or choose from pre-designed templates.
Q3: What is the turnaround time for custom orders?
A3: The turnaround time for custom orders varies depending on the product. Typically, it takes 3-5 days to create and ship custom orders. We strive to complete orders as quickly as possible without compromising on quality.
Q4: Do you offer international shipping?
A4: We are still figuring out shipping, but we can manually look into doing international shipping, just understand we have not integrated it into our checkout system yet.
Q5: What is your return policy for custom products?
A5: Due to the personalized nature of our products, we generally do not accept returns for custom items unless there is a manufacturing defect. Please review our Return Policy for more information or contact us if you have specific concerns.
Q6: How can I track my order?
A6: Thank you for understanding we are still setting up our shipping process. If you are unable to do local pickup, shipping can be arranged. Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order’s progress online.
Q7: What payment methods do you accept?
A7: We accept a variety of payment methods including credit/debit cards, PayPal, and other popular payment platforms. All transactions are secure and encrypted for your safety.
Q8: Can I order a sample before placing a large order?
A8: Yes, we understand the importance of quality assurance. You can order a sample of our products. Please contact us for more information on how to request a sample.
Q9: How do I care for my custom products?
A9: Care instructions vary depending on the product. Generally, we recommend hand washing for the majority of our products. If you have further questions on this topic let us know. You can find specific care instructions on the product page or in the package you receive.
Q10: Can I cancel or modify my order after placing it?
A10: Orders can be canceled or modified within 24 hours of placing the order. Since we start processing orders quickly, changes might not be possible after this period, but don’t worry, we often confirm your order prior to starting to make sure everything is perfect. Please contact us immediately if you need to make a change.
